Bondtech is able to offer you telephone support service – There are various options for this service, and you may pick one that best suit your needs:
- Standard: This service is provided during regular working ours (Monday-Friday, 8:00am – 5:00pm EST). Our Service Technicians will work with you to provide technical and troubleshooting advice. For sales and installation of parts our technicians will provide you pricing and installation direction via telephone or remote desktop support (if available).
- Preferred: One day on-site service support. This service is scheduled and can be provided outside working hours (additional charges may apply). Our Service Technicians will work directly with you to troubleshoot your issues. Prior to leaving, our technicians will be sure to answer all questions and provide a Report of Findings and/or Inspection Report. For installation of new software, modifications or installation of parts our technicians will provide you pricing and installation direction as needed. Additionally, you will have access to telephone service support.
- Exclusive: Three Day on-site startup and training. After purchase of a new or refurbished system, we can provide supervision during the installation of the system. Once the installation is complete, our technicians will train operators on the control systems and preventative maintenance. Prior to leaving our technicians will answer all questions. We will provide preventive maintenance service and operator’s training once a year for 3-years from the time of commissioning. Additionally you will have access to telephone service support.
- Emergency: Required service with Less than 24-hour notice.